SHIPPING
✦ SHIPPING POLICY
Last Updated: September 5, 2026
This Shipping Policy applies to purchases made through Merrymorrow.com.
By placing an order with Merrymorrow, you acknowledge that you have reviewed this policy. Product-specific processing or delivery information displayed on a product page or at checkout will take priority over the general estimates below.
This policy does not limit any rights you may have under applicable consumer protection laws.
✦ SHIPPING AT A GLANCE
✓ FREE Standard Shipping on every U.S. order
✓ No minimum purchase required
✓ Estimated U.S. delivery in 10–15 business days
✓ Tracking included with every shipment
✓ Optional Priority Processing for $7.99 per order
✓ Priority orders typically ship within 24–48 hours
Business days are Monday through Friday, excluding observed holidays.
✦ UNDERSTANDING YOUR DELIVERY TIMELINE
Processing Time
Processing time is the time needed to verify, prepare, pack, and transfer your order to the shipping carrier.
Transit Time
Transit time begins after the carrier accepts your package and scans it into its network.
Estimated Delivery Time
Unless otherwise stated, the U.S. estimate of 10–15 business days begins when the order is placed and includes normal processing and carrier transit time.
Delivery dates are estimates—not guaranteed arrival dates.
✦ ORDER CONFIRMATION
What happens after I place an order?
After your payment is completed, you should receive an Order Confirmation email containing:
✓ Your order number
✓ The items purchased
✓ Your billing and shipping information
✓ Your order total
Your Order Confirmation and Shipping Confirmation are separate emails. Receiving an Order Confirmation does not mean the package has already shipped.
Once your order has been dispatched, we will send a Shipping Confirmation email containing your tracking information.
What if I do not receive an Order Confirmation?
Please allow up to 6 hours and check your spam, junk, and promotions folders.
If you still cannot find the email, contact us at Customerservice@vip-heze.com. Include the name, email address, and shipping address used at checkout.
Before placing another order, please contact us or check your payment account to avoid accidentally creating a duplicate purchase.
✦ ORDER PROCESSING
How long does standard processing take?
Standard orders are prepared and shipped in the order they are received.
Most in-stock orders are processed within 2–3 business days. Orders placed on weekends or observed holidays will begin processing on the next business day.
Processing may take longer when:
• Payment verification is required
• Shipping information is incomplete or incorrect
• An item is temporarily awaiting restock
• An order contains a preorder or made-to-order item
• Order volume is unusually high
• A holiday, promotion, or major sales event is underway
If an item has a longer processing period, that information should be displayed on its product page or communicated to you by email.
✦ PRIORITY PROCESSING
What is Priority Processing?
Priority Processing is an optional $7.99 order-handling upgrade.
Your order is moved ahead of standard orders for preparation and dispatch. Priority orders typically leave our fulfillment facility within 24–48 hours.
Priority Processing includes:
✓ Priority preparation
✓ Priority packing and dispatch
✓ FREE Standard Shipping
✓ Tracking after shipment
Important: Priority Processing is not expedited shipping. It shortens the preparation stage but does not change the carrier service or guarantee a specific delivery date.
Processing times may vary because of payment verification, inventory issues, peak periods, holidays, or other unforeseen circumstances.
Priority Processing may not be available for custom, made-to-order, preorder, oversized, or specially handled products unless expressly stated.
✦ CUSTOM & MADE-TO-ORDER ITEMS
How long do custom orders take?
Custom and made-to-order products are produced specifically for your order.
Please allow up to 10 business days for production unless a different timeframe is displayed on the product page.
After the item ships, delivery typically takes approximately 12 business days, depending on the destination, carrier network, customs processing, and seasonal order volume.
Estimated custom-order timeline: Up to 10 business days for production, followed by approximately 12 business days in transit.
Priority Processing does not shorten the production time for a custom or made-to-order item unless expressly stated on the product page.
If your order contains both standard and custom products, the items may arrive in separate packages.
✦ WHERE ORDERS SHIP FROM
Depending on product availability, your order may be fulfilled through one or more domestic or international fulfillment locations.
Some products may ship from outside the United States. Items in the same order may be sent separately when they are stored at different facilities.
If your order is divided into multiple shipments:
✓ You will receive separate shipping notifications
✓ Each package will have its own tracking information
✓ Packages may arrive on different days
✓ You will not be charged additional standard shipping fees for the split
✦ U.S. SHIPPING
Is Standard Shipping free?
Yes. FREE Standard Shipping is included with every U.S. order, with no minimum purchase required.
Tracking is included with every shipment.
When will my U.S. order arrive?
Most in-stock U.S. orders are estimated to arrive within 10–15 business days after the order is placed.
This estimate includes normal order processing and carrier transit time.
Custom, preorder, oversized, high-demand, and specially handled products may have different delivery estimates. When applicable, the product-specific estimate will be displayed on the product page or communicated to you.
✦ SHIPPING CARRIERS
We select a shipping carrier based on the destination, package size, product type, fulfillment location, and available delivery route.
Your shipment may be handled by more than one carrier before reaching you. For example, an international shipping partner may transport the package to the destination country before transferring it to a local carrier for final delivery.
The carrier responsible for your shipment will be identified through your tracking information whenever available.
We cannot guarantee:
• A specific shipping carrier
• A specific delivery route
• Delivery on a particular day or at a particular time
• That every item in one order will arrive together
✦ TRACKING YOUR ORDER
When will I receive tracking information?
We will email your tracking information after your order has been dispatched.
Tracking is included with every shipment and may take 24–48 hours to begin showing activity after shipment.
Occasionally, the first carrier update may take 3–5 business days because of weekends, holidays, high-volume periods, or transfers between shipping partners.
A temporary gap between tracking scans does not necessarily mean that your package has stopped moving.
What if I have not received tracking information?
If a standard, non-custom order has not received a Shipping Confirmation within 5 business days, please contact us.
For custom, made-to-order, or preorder products, please allow the complete production period displayed on the product page before requesting tracking information.
When contacting us, include:
✓ Your full name
✓ Your order number
✓ The email address used at checkout
✦ DELIVERY DELAYS
Delivery may occasionally take longer because of circumstances outside our direct control, including:
• Severe weather or natural events
• Carrier network disruptions
• Labor interruptions or transportation delays
• Holiday and peak-season volume
• Customs or border inspections
• Remote or limited-service destinations
• Large, oversized, or specially handled packages
• Incomplete or inaccurate delivery information
We will provide available information when we become aware of a material delay.
What happens if my order cannot ship on time?
If we learn that we cannot ship your order within the stated shipment timeframe, we will contact you with an updated estimated shipment date.
You may choose to:
✓ Accept the revised shipment date; or
✓ Cancel the unshipped item and receive a full refund for that item to your original payment method
We will not substitute a materially different product without your approval.
What if my order has shipped but is delayed?
Once a package has been accepted by the carrier, delivery scans and timing are controlled by the carrier network.
If your estimated delivery window has passed, contact us so we can review the tracking information and, when appropriate, request an investigation from the carrier.
✦ LOST OR STALLED PACKAGES
What should I do if tracking has stopped updating?
Temporary gaps between carrier scans are common, particularly when a package is moving between shipping partners or facilities.
Please contact us if:
• The estimated delivery window has passed
• Tracking has shown no movement for an extended period
• The carrier reports that the package may be lost
• Your tracking information appears incorrect
We will review the shipment details and may open an inquiry with the carrier.
If the carrier confirms that the package was lost in transit, we will work with you on an appropriate resolution, which may include a replacement or a refund to the original payment method.
✦ SHIPPING ADDRESS RESPONSIBILITY
Can I change my shipping address after ordering?
Please review your shipping address carefully before submitting your order.
Your address should include:
✓ Full recipient name
✓ Complete street address
✓ Apartment, suite, or unit number, if applicable
✓ City and state or province
✓ ZIP or postal code
✓ Country
✓ A valid telephone number when requested
Contact us immediately if you notice an error. We may be able to update the address before processing begins, but changes cannot be guaranteed.
Once an order has been prepared or shipped, we generally cannot change or redirect the delivery address.
We are not responsible for delivery problems caused by inaccurate or incomplete information submitted at checkout. However, we will provide reasonable assistance when possible.
✦ RETURNED, REFUSED & UNCLAIMED PACKAGES
A shipment may be returned to the sender because:
• The address was incomplete or incorrect
• The recipient was unavailable after multiple delivery attempts
• The package was not collected from a pickup location
• The recipient refused delivery
• Required customs charges or documentation were not completed
If the package is returned to one of our authorized facilities, we will contact you after it has been received and inspected.
Depending on the circumstances, you may be offered:
✓ Reshipment to a corrected address, with additional shipping charges when applicable; or
✓ A refund for eligible returned merchandise, subject to our Return Policy and any carrier return costs permitted by law
Original Priority Processing charges and fees already charged by the carrier may not be refundable after the applicable service has been performed.
Please contact us before refusing a delivery. Refusing a package does not automatically qualify it for a full refund.
Refunds cannot be completed until the returned package is received or the carrier provides sufficient confirmation of its final disposition.
✦ CUSTOMS, DUTIES & TAXES
International shipments may be subject to customs duties, import taxes, brokerage charges, or other government fees imposed by the destination country.
Unless the checkout page expressly states that these charges are included:
✓ The recipient is responsible for applicable import charges
✓ Charges are determined by local authorities, not Merrymorrow
✓ Customs charges are separate from the shipping amount paid at checkout
✓ Customs clearance may delay delivery
We cannot predict the amount of a customs charge, guarantee how quickly a package will clear customs, declare an artificially reduced value, or mark a commercial order as a gift.
Please contact the customs authority in your destination country for information about local requirements and potential charges.
If a package is refused because customs charges are not paid, it will be handled under the Returned, Refused & Unclaimed Packages section above.
✦ MARKED DELIVERED BUT NOT RECEIVED
If tracking shows “Delivered” but you cannot locate the package:
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Confirm that the shipping address on your order is correct.
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Check your mailbox, porch, garage, side entrance, and other secure delivery locations.
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Ask household members, neighbors, building staff, or a front desk whether they accepted it.
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Allow until the end of the next business day, as some carrier scans may appear before final placement.
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Contact the carrier using the tracking number.
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Contact us if the package still cannot be located.
We will provide reasonable assistance with the carrier investigation. A “Delivered” scan does not automatically establish eligibility for a replacement or refund; the outcome will depend on the carrier’s findings and the circumstances of the delivery.
✦ DAMAGED, INCORRECT OR MISSING ITEMS
If an item arrives damaged, incorrect, defective, or missing, contact us within 7 days of delivery.
Please provide:
✓ Your order number
✓ A description of the issue
✓ Clear photos of the item
✓ Photos of the exterior and interior packaging
✓ A photo of the shipping label
Keep the product and all original packaging until your request has been reviewed. Discarding the packaging may prevent the carrier from completing a damage investigation.
We will review the information and work with you toward an appropriate resolution as quickly as possible.
✦ CONTACT US
For questions about processing, tracking, delivery, or a shipping problem, contact us through our Contact Us page or email:
Customerservice@vip-heze.com
Please include your order number whenever possible. This helps us locate your order and assist you more efficiently.
✦ POLICY UPDATES
We may update this Shipping Policy to reflect changes to our fulfillment process, carrier services, or applicable requirements.
The version in effect when your order was placed will generally apply to that order, subject to applicable law.
Thank you for shopping with Merrymorrow. We appreciate your patience and look forward to helping your order arrive safely.