FAQs
✦ QUICK ORDER INFORMATION
✓ FREE Standard Shipping on every U.S. order
✓ Estimated delivery in 10–15 business days
✓ Tracking included with every shipment
✓ Optional Priority Processing for $7.99 per order
✦ ORDERING & PAYMENT
Do I need an account to place an order?
No. You can check out as a guest without creating an account. Creating an account simply makes it easier to:
✓ Check out faster on future purchases
✓ View your order status
✓ Review your order history
✓ Manage your account information
What if I forget my password?
Select “Forgot Password” or “Lost Password” on the login page. Follow the instructions sent to your email to create a new password.
What if I enter the wrong email address?
Please contact us as soon as possible with your order number and the correct email address. We will update it whenever possible.
What currency are your prices listed in?
All prices and transactions are in U.S. dollars (USD).
If your payment method uses another currency, your bank or card issuer will determine the exchange rate and may charge a currency conversion fee.
What payment methods do you accept?
We accept major credit cards, including:
• Visa
• Mastercard
• American Express
• PayPal
Any additional payment options available to you will be displayed at checkout.
Is my payment information secure?
Yes. Our checkout uses secure encryption to help protect your information. Payments are processed through trusted payment providers, and we do not directly store your full credit card details.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Because orders enter processing quickly, we cannot guarantee that changes or cancellations will be possible.
Please note: Orders that have already been prepared, packed, or shipped cannot be canceled or modified.
If we are able to cancel your order, the refund will be issued to your original payment method.
How should I enter my shipping address?
Enter your shipping address exactly as recognized by your local postal service. For U.S. addresses, please include:
✓ Full name
✓ Street address
✓ Apartment, suite, or unit number, if applicable
✓ City and state
✓ ZIP code
Important: Please review your information carefully before placing your order. Incorrect or incomplete address details may cause delivery delays.
Can I change my shipping address after placing an order?
Contact us immediately if you need to change your shipping address. We may be able to update it before the order enters processing.
Once an order has been prepared or shipped, the shipping address can no longer be changed. We are not responsible for delivery issues caused by an incorrect or incomplete address entered at checkout.
Can I use more than one discount code?
Unless otherwise stated, only one promotional or discount code may be used per order. Discount codes cannot be combined with other offers.
What should I do if an item is missing from my order?
Some orders may arrive in more than one package. Please check your shipping confirmation and tracking details first.
If all packages have arrived and an item is still missing, contact us within 7 days of delivery with your order number and details of the missing item.
✦ SHIPPING & DELIVERY
How long does order processing take?
Orders are processed Monday through Friday, excluding weekends and observed holidays.
Standard orders are prepared and shipped in the order they are received. Processing may take a little longer during holidays, promotional events, or periods of unusually high order volume.
What is Priority Processing?
Priority Processing is an optional $7.99 order-handling upgrade that moves your order ahead of standard orders for preparation and dispatch.
✓ Priority preparation and dispatch
✓ Typically ships within 24–48 hours
✓ Includes FREE Standard Shipping
Please note: Priority Processing speeds up order preparation, but it does not upgrade the shipping method or guarantee a specific delivery date. Processing times may vary during peak periods or due to unforeseen circumstances.
How will my order be shipped?
We provide FREE Standard Shipping on every U.S. order, with no minimum purchase required. Tracking is included with every shipment.
The carrier used may vary depending on the item, destination, and fulfillment location. Some orders may arrive in separate packages.
When will my order arrive?
Most U.S. orders are estimated to arrive within 10–15 business days after the order is placed.
Delivery estimate: Business days do not include weekends or holidays.
Delivery dates are estimates and may be affected by weather, carrier delays, high order volume, or other circumstances outside our control.
How do I track my order?
We will email you a tracking link once your order ships.
Please allow 24–48 hours for tracking information to begin updating after shipment.
If you have not received tracking information within 5 business days of placing your order, please contact us for assistance.
Is my order eligible for free shipping?
Yes. FREE Standard Shipping is included with every U.S. order, with no minimum purchase required.
Priority Processing is available for an additional $7.99 per order, but it is an optional processing upgrade—not a shipping charge.
Will I be charged taxes or customs fees?
Applicable sales tax will be calculated and displayed at checkout where required.
Some products may be fulfilled from international locations. If customs duties, import taxes, or other government fees apply, they are the responsibility of the recipient unless otherwise stated at checkout.
These charges are determined by the destination country and are outside our control.
✦ RETURNS & REFUNDS
How do I return an item?
If you are not satisfied with your purchase, please contact us within 30 days of delivery. Include your order number and the reason for your return.
Our Customer Support team will review your request and provide return instructions if it is approved.
Important: Please do not send an item back before receiving return authorization.
Returned items must be:
✓ Unused and unaltered
✓ In their original condition
✓ Returned with the original packaging intact
Certain products may be final sale or otherwise ineligible for return. Please review our Return Policy for complete details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery and provide:
✓ Your order number
✓ A brief description of the issue
✓ Clear photos of the item
✓ Photos of the packaging and shipping label
Please keep the item and its original packaging until your claim has been reviewed. We will work with you to provide an appropriate resolution as quickly as possible.
How long does the return process take?
Once your return arrives, please allow up to 14 business days for inspection and processing.
We will email you once your return has been completed.
When will I receive my refund?
Approved refunds are issued to the original payment method.
After your refund has been processed, banks and card issuers typically require an additional 7–10 business days for the credit to appear on your account.
If your refund has not appeared after that time:
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Contact your bank or card issuer first.
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If you still need assistance, contact our Customer Support team.
✦ Still have questions?
Please contact our Customer Support team and include your order number, if applicable. We’ll be happy to help.